FAQs

User Registration and Login : FAQs

a) I’ve not received my OTP

• Either the learner-service is not working or failures at MSG91/Sendgrid side.

• Also the limit exceeded in MSG91/Sendgrid.

b) My login is not successful (SSU)

If all users or majority of the users are impacted then it could be an issue with Keycloak or learner service.

• Check for authentication failures b/w portal/app to keycloak

• Check for user lookup failures b/w keycloak and learner service

b) My login is not successful (SSO)

• Could be an issue with state portal/state token.

• State is not in whitelisted state list

• School is not registered with us

• Check for authentication failures b/w portal/app to keycloak

• Check for user lookup failures b/w keycloak and learner service

• Check for user read with external id failures in learner service

c) I’m not able to register/create an account (SSU)

• Check for failures b/w portal/app and user exists API

• Check for authentication failures b/w portal/app to keycloak

• OTP generation failures

• OTP verification failures

• User signup API (SSU) failures in learner service

c) I’m not able to register/create an account (SSO)

• Could be an issue with state portal/state token.

• State is not in whitelisted state list

• School is not registered with us

• Check for authentication failures b/w portal/app to keycloak

• Check for user lookup failures b/w keycloak and learner service

• Check for user read with external id failures in learner service

• OTP generation failures

• OTP verification failures

• Migrate User failure if already have an SSU account with same email or phone

• User create(v3/create) API (SSO) failures

d) I’m not able to migrate my account

• Migrate User API failure

e) I’m not able to merge

• Merge User API failure

f) Unable to update my profile page

• User Update API failure in learner-service

g) My location details are shown incorrectly in the progress exhaust/profile page

• User Update API failure in learner-service